FedEx Developer Portal: Platform Architecture
Platform-scale design · Lead Product and UX Designer · Tank Design for FedEx · 2022–2024
01
Iterative
SAFe · 11 PIs
02
Progressive
solo → enterprise
03
Confidence
before sign-up
04
Failure Paths
edge → primary
05
System
not screen
Problem as found
Select a principle above ↑
Design principle applied
The reasoning will appear here.
As Found · pre-design
▲ = design problem
fdx.com/developer
▲
Pre-login
Generic landing
Premature sign-up ask →
▲
Documentation
Separate domain
No discovery surface
▲
Post-login
Dashboard (overwhelming)
Manage Org (buried)
▲
Error States
No billing account →
No shipping account →
+ 3 more edge cases…
▲
Notifications
Ad hoc per screen
No shared template
After · PI 01/24 + PI 02/24
governed surface architecture
fdx.com/developer
Pre-login
redesigned
Platform Hub
API Catalog
Documentation
Use Cases
Post-login
structured
Dashboard
My APIs
Webhooks
Admin Surface
elevated
Users
Shipping Accounts
Settings
Notification System
formalized
Toast
Alert
Modal
Gate